We are providing you with information about how your personal data is handled and protected in this notice.

This notice applies to all instances where you engage with us, whether you're utilizing our logistic services or interacting with our website. It outlines your privacy rights and explains how we adhere to the applicable data protection laws.

Please note that our services and website are not intended for children, and we do not knowingly collect data from individuals under a certain age.

Protecting Your Privacy

At (Website Name), we are fully committed to safeguarding the personal data we process as part of our business operations.

For all matters concerning data protection, the data controller responsible for your privacy is (Website Name). Our registration details with the relevant data protection authorities are as follows: [Registration Details].

Further details on how to contact us for any inquiries related to your privacy can be found at the end of this notice. If you have any questions or concerns, please don't hesitate to get in touch.

We have designated a Data Protection Officer (DPO) to oversee matters related to this privacy notice. The DPO is available to address any queries regarding your privacy.

Ensuring the accuracy of your personal data is crucial. Kindly inform us if your personal data changes during your engagement with us.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on these links or enabling such connections may allow third parties to collect or share data about you. We do not govern these third-party websites and are not responsible for their privacy policies. We encourage you to review the privacy notice of each website you visit after leaving ours.

The Data We Collect About You

We may collect, use, store, and transfer various types of personal data about you, which we categorize as follows:

• Identity Data: This includes your name, username, title, and other identifiers.
• Contact Data: Includes billing address, delivery address, email address, and phone numbers.
• Financial Data: Comprises bank account details and payment card information.
• Transaction Data: Encompasses payment details and information about products/services you've purchased.
• Technical Data: Involves IP address, login data, browser information, device details, and more.
• Profile Data: Encompasses username, password, purchase history, preferences, feedback, and survey responses.
• Usage Data: Covers details about your use of our website, products, and services.
• Marketing and Communications Data: Involves your preferences for receiving marketing and communication materials.

We do not collect any Special Categories of Personal Data (such as race, religion, health data, etc.) about you.

How We Use Your Information

We utilize the information you provide to us in various ways, tailored to the nature of the data and our relationship with you. The details below offer a comprehensive overview of our practices and the reasons guiding them.

• Use of Your Name and Contact Details

We collect and use your name and contact details for specific purposes:

New Customer Registration and Account Creation: When you decide to register as a new customer, we require your name, email address, and address to establish your presence within our systems. This step is essential for fulfilling the terms of our contract.

Parcel/Package Delivery and Collection Instructions: If you entrust us with a parcel or package for delivery or provide us with instructions regarding its delivery, we rely on your name and address to ensure accurate collection and delivery. This processing aligns with the performance of our contractual obligations.

Sending Service Messages: We may communicate with you through text messages or emails to provide you with essential service-related messages, including delivery notifications and updates. These communications serve the legitimate interests of both parties.

Parcel Recipient Satisfaction Surveys: Your feedback is invaluable in enhancing the quality of service we deliver. Participating in our satisfaction surveys allows us to continually improve our operations. This practice is aligned with our legitimate interests.

Sending Information about Products and Services: We keep you informed about our latest offerings through text messages or emails. This communication is either based on the explicit consent you've given us or our legitimate interests in keeping you engaged.

Presenting Content from Retailers: In some cases, we may display content, such as product recommendations, from retailers who have partnered with us to deliver items to you. This practice aligns with our legitimate interests.

Fraud Prevention and Detection: To safeguard both you and us against fraud, we may process your information to prevent and detect fraudulent activities. This processing serves our legitimate interests in ensuring a secure environment.

Age Verification Checks: For items that have age restrictions as specified by the sender, we capture your date of birth to perform age verification checks during deliveries. This practice is necessary to meet our legal obligations.

• Use of Your Financial Data

We use your financial data in specific ways:

Payment Processing, Refunds, and Claims: Financial transactions, such as payments for our services, refunds, and claims, require the use of your financial data. This processing is essential for fulfilling our contractual obligations.

Fraud Prevention and Detection: Ensuring the security of transactions and protecting against fraud is of paramount importance. The processing of your financial data for fraud prevention aligns with our legitimate interests.

Debt Collection and Recovery: If there are outstanding payments owed to us, we process your financial data to facilitate lawful completion of our contract. This practice is in line with our legitimate interests.

• Use of Your Name and Contact Details (Customer Support)

We use your name and contact details to offer exceptional customer support:

Providing Customer Service and Support: When you seek assistance through inquiries or support requests, we rely on your name and contact details to provide you with the necessary support. This processing is essential for fulfilling our contractual obligations.

Staff Training: To ensure our staff can deliver the best possible service, we may use your interactions as part of training processes. This practice aligns with our legitimate interests.

Customer Surveys and Reviews: We may invite you to provide feedback through surveys or reviews. Your participation allows us to study how customers use our products and services, thus improving our offerings. This practice serves our legitimate interests.

• Use of Your Usage Data

Improving Our Website: We utilize your usage data to enhance your browsing experience on our website. This includes identifying and addressing any issues that may arise. This practice is necessary for our legitimate interests in providing a seamless online environment.

• Use of Technical Data

Use of Data Analytics: Technical data helps us define customer segments for our products and services, ensuring our website remains relevant and up-to-date. Furthermore, data analytics informs our marketing strategy and aids in business development. This processing aligns with our legitimate interests.

Administering and Protecting Our Business and Website: Technical data is essential for the administration and maintenance of our business operations, including troubleshooting, data analysis, system maintenance, and ensuring network security to prevent fraud. This processing serves our legitimate interests.

Anonymization and Aggregation: To improve our systems, research, and data analysis, we may anonymize and aggregate personal information, ensuring it cannot be traced back to you. This practice enables us to develop new products and services effectively.

Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences within your browser settings. Please note that disabling cookies might impact certain functionalities of the website.

Understanding IP Addresses

IP addresses are numerical sequences that facilitate communication between computers and internet-enabled devices as they connect to networks, like the internet.

• Our Use of IP Addresses

We collect and store IP addresses alongside additional data, including viewed/searched products, page visit durations, and engagements on specific pages. This compilation process involves collaboration with an external entity. We receive visitor data from this partner when our website is accessed through business channels.

Subsequently, we may employ this information to communicate our service offerings to potential corporate clients.

• International Data Transfers

(Website name) might transfer your personal information to countries beyond India. In certain cases, these destinations might not uphold data protection standards equivalent to those in India. However, such transfers are essential to fulfilling our contractual obligations to you and for the purposes delineated in this notice, in accordance with relevant legal provisions.

To ensure the safeguarding of your personal data, (Website name) has either adopted standard contractual clauses as outlined by Indian regulations or implemented supplementary measures to uphold data protection standards.

Sharing Your Information

We greatly value your trust and are committed to being fully transparent about how we handle your personal data. It's important to emphasize that we do not engage in, nor will we engage in, the sale of any of your personal data to third parties. This includes information such as your name, address, email address, and phone number. Upholding your trust remains a cornerstone of our operations.

However, it's important to outline that in order to effectively provide our services, there are specific categories of companies with whom we do share your data. This sharing is essential for delivering our services effectively and we provide more insight into these categories below.

• Partners for Smooth Deliveries

Ensuring that your purchases are delivered seamlessly involves collaborating with entities like payment service providers, warehouses, and couriers. These partners play a crucial role in the end-to-end delivery process.

• Support from Professional Service Providers

Our online business operations are supported by professional service providers, which may include digital marketing agencies and website hosts. These partners contribute to the seamless functioning of our online platform.

• Compliance and Reporting

In specific instances, compliance with legal obligations necessitates sharing certain processing activities with India-based entities like Revenue & Customs and regulatory authorities.

If you're contemplating sending parcels from India to destinations outside India, you might opt to use our international services. This involves partnering with our affiliated third-party provider, and this partnership is managed through a separate platform.

It's vital to recognize that your use of this service signifies a contractual relationship with the third-party provider. Any inquiries or communications related to this service are directed to the third-party provider's contact channels.

We do share personal data, alongside other relevant data tied to the services we offer, with our affiliated third-party provider. This sharing serves specific purposes:

Enhanced User Experience: This collaboration aims to provide you with a seamless transition between different aspects of our services, enhancing your overall experience.

Contractual Obligations: Data sharing ensures that contractual obligations are met effectively and commitments are fulfilled as expected.

Our approach underscores that any third parties we collaborate with are required to uphold stringent security protocols for handling your personal data. We specifically limit third-party service providers from leveraging your personal data for their own purposes. Their processing of your personal data is exclusively for defined and legitimate purposes, always aligned with our instructions.

Data Security

To prevent unauthorized access, alteration, or disclosure, we have implemented appropriate security measures for your personal data. We limit access to authorized personnel only, who are bound by confidentiality obligations.

We have established procedures to handle potential data breaches and will notify you and relevant authorities if required.

Data Retention

We retain personal data as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. We also maintain a data retention policy to guide our practices.

We may anonymize personal data for research and statistical purposes, ensuring it cannot be linked to specific individuals.

Your Legal Rights

You possess various rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccuracies in your personal data.
• Deletion: Request deletion of your data under specific circumstances.
• Transfer: Request the transfer of your data to you or another service provider.
• Object: Object to processing based on legitimate interests.
• Restriction: Request restriction of data processing in certain situations.
• Withdraw Consent: Withdraw consent for processing your data, where applicable.

For full details of your rights and how to exercise them, please contact us.

Contact Us

For inquiries about this privacy notice or to exercise your legal rights, you can reach us via:

Email: [Contact Email]

Postal Address: [Company Address]

We aim to respond to legitimate requests within a reasonable timeframe. In complex cases, it might take longer, and we'll keep you informed.

Complaints

If you have concerns about your personal data's collection or usage, please contact us first so we can address your issues. If you wish to make a formal complaint, you can do so through the Information Commissioner’s Office (ICO), the India's data protection supervisory authority.